Privacy Policy
A legal disclaimer
Privacy Policy
Effective Date: 12/12/2025
This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit or make a purchase from CTMplumbingandheating. We are committed to ensuring that your privacy is protected and will use your data in accordance with the UK's General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information when you visit our website or make a purchase:
Personal Information
Name: To process orders and communicate with you.
Email address: For order confirmations, updates, and marketing (if you opt in).
Phone number: For customer support purposes (if provided).
Billing address: To process payments and fulfil orders.
Payment information: Credit card details, PayPal, or other payment methods used for transactions.
Usage Data
Cookies: We use cookies to enhance your experience on our website. Cookies help us analyse website traffic and personalize content. You can control cookie preferences through your browser settings.
IP Address: Collected for security and website analytics purposes.
2. How We Use Your Information
We use the personal data you provide to:
Process your payments and orders.
Communicate with you about your orders, account, and customer service requests.
Improve our website and services.
Send promotional emails and newsletters (if you’ve opted in).
Comply with legal obligations.
3. Payment Processing
Payments on our website are processed securely through third-party payment providers (e.g., Stripe, PayPal). These providers will collect your payment information (such as credit card details) and use it according to their own privacy policies. We do not store your payment card details on our systems.
4. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. After this period, your data will be securely deleted.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with the following:
Third-party service providers: For payment processing, email marketing, and website analytics.
Legal authorities: If required to comply with a legal obligation or protect our rights.
6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Right to access: You can request copies of your personal data.
Right to rectification: You can ask us to correct any information you believe is inaccurate or complete information you think is incomplete.
Right to erasure: You can request that we delete your personal data under certain circumstances.
Right to restriction of processing: You can ask us to restrict the processing of your personal data.
Right to object: You can object to the processing of your personal data under certain conditions.
Right to data portability: You can request that we transfer your data to another organization.
If you wish to exercise any of these rights, please contact us at ctmplumbing@outlook.com.
7. Security of Your Information
We take the protection of your personal information seriously. We use industry-standard security measures to safeguard your personal data, including encryption, firewalls, and secure servers. However, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Cookies
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and analyse site traffic. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the website.
For more information about cookies and how we use them, please refer to our [Cookie Policy] (if applicable).
9. International Transfers
If you are located outside the UK or European Economic Area (EEA), please note that your personal data may be transferred to, stored, and processed in countries outside of your country of residence. We will take appropriate measures to ensure that your personal data is protected in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights under the UK GDPR, please contact us at:
ctmplumbingandheating.co.uk
Email: ctmplumbing@outlook.com
Phone: 07932231602
Address: 4 Wimpole Grove b44 0eg Birmingham